Hello, Operations Managers!
About the role:
We are seeking an organized and detail-oriented Operations Manager to join our newly established merchant processing agent business. As the Operations Manager, you will play a pivotal role in establishing and maintaining relationships with processors, managing client leads, and developing efficient systems for processing applications and post-approval client management. Merchant processing experience is preferred for this role.
Responsibilities (but are not limited to):
- Establish and Maintain Processor Relationships:
- Utilize existing networks and establish new relationships with processors.
- Negotiate agreements and contracts with processors.
- Act as the main point of contact for maintaining and nurturing processor relationships.
- Application Processing and Approval System:
- Develop a streamlined system for processing merchant applications.
- Coordinate with the processing app and approval system to ensure smooth operations.
- Collaborate with the existing business to integrate the application and approval system effectively.
- Post-Approval Client Management:
- Design and implement a system for managing approved clients.
- Communicate with clients to address any issues or concerns promptly.
- Maintain a high level of customer satisfaction by providing excellent post-approval support.
- Client Lead Management:
- Interact with inbound client leads and act as the main point of contact.
- Close deals with potential clients and convert them into active accounts.
- Efficiently enter client leads into the system for further processing and management.
Please note that you’ll be held to high expectations and challenged, but you’ll also be supported in your growth in this role professionally and personally.
We are really looking for someone with experience working with ecommerce merchant processors as that will allow you to add more value, faster.
If this sounds interesting to you, please proceed to the application.
Requirements
- Prior experience in the merchant processing industry is preferred.
- Strong organizational skills with a keen attention to detail.
- Self-motivated and driven to achieve targets and meet deadlines.
- Excellent communication and interpersonal skills.
- Ability to work in U.S. time zones to coordinate with clients and processors.
Benefits
- Work with an existing talented team
- Completely remote schedule
- Location independence
- You’ll be working with exciting projects